LifeCare Connect – Privacy Policy

Effective Date: August 5, 2025

Developed by: Rural Health Mission Nigeria

Introduction

Welcome to LifeCare Connect. We are committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard your data. This Privacy Policy explains how we handle your information in accordance with Google Play requirements, applicable health privacy regulations, and international best practices.

Data We Collect

• Personal Information: Name, email address, phone number, user ID, and address.
• Health Information (Sensitive Data): Patient health conditions and medical history, antenatal and postnatal visit records, referrals, prescriptions, treatment plans, laboratory, radiology, physiotherapy, and other service records, reproductive and sexual health service details, public health program participation.
• Appointment and Service Information: Booking details for healthcare services, including consultations, physiotherapy, laboratory, emergency care, and pharmacy services.
• Messages and Communication Data: In-app chats, consultation messages, and support requests.
• Technical and Usage Data: Device information, app performance logs, and feature usage statistics.
• Location Data: Approximate location to assist in service delivery and referrals.

Why We Collect This Data

• Deliver healthcare services, consultations, and follow-up care.
• Facilitate referrals between facilities and healthcare providers.
• Manage prescriptions, treatments, and patient records.
• Provide reproductive and maternal health services.
• Support disease prevention and public health programs.
• Provide clinical resources and decision support to health workers.
• Manage service bookings, schedules, and notifications.
• Monitor and improve app performance and service quality.
• Ensure security, fraud prevention, and legal compliance.

How We Handle and Share Your Data

• All data is encrypted in transit and at rest using industry standards (HTTPS, AES).
• Data is stored securely on Google Cloud and Firebase with strict access controls.
• Access is restricted to authorized healthcare workers, supervisors, and facility administrators involved in your care.
• We do not sell or share your personal data with advertisers or unrelated third parties.
• Data may be shared with relevant health facilities, referral centers, or government health programs only for the purposes of delivering healthcare or meeting legal requirements.

Offline Usage

LifeCare Connect works offline. Health data is stored securely on your device and automatically encrypted before syncing to our secure servers when you reconnect to the internet.

Your Rights & Controls

• View, update, or correct your personal and health information.
• Opt out of providing optional information.
• Request a copy of your data.
• Permanently delete your account and all associated data at any time.

How to Delete Your Account:

• Open the app.
• Go to Settings > Account > Delete Account.
• Confirm deletion.
• All personal and health data will be permanently removed from our servers within 30 days.

Data Retention

We retain your data only for as long as necessary to provide services or comply with legal obligations. Health records may be retained for the minimum period required under applicable health regulations.

Compliance

LifeCare Connect complies with the Nigeria Data Protection Regulation (NDPR), relevant health data privacy laws, and Google Play’s Health Content and Services Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified within the app whenever significant changes are made.

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